Job Description / Duties

Duties and Responsibilities

Greet donors and surrogates to the organization in a professional and friendly manner
Answer general phone inquiries, prepare and send outgoing faxes, mail and courier parcel
Call or email referred patients to book and/or confirm appointment dates and time
Enter new patients into VP/eIVF
Sort lab reports and file material according to the established procedure
Instruct patients on how to prepare for various test and procedures
Check out new patient (instruct patient on how to prepare for SONO)
Assemble new patient charts, ensure charts are available for physicians and ultrasound technicians during cycle monitoring
Ensure proper forms are available for all physicians
Schedule counseling appointments
Bill outpatients for procedures and medications
File charts back for non- returning patients for the current cycle

Qualifications / Required Skills

Skills and Behaviour

Excellent communication and interpersonal skills
Excellent time management skills and ability to multi-task and prioritize work, attention to detail
Proven ability to work both independently and as part of a cross functional team, maintain strong working relationships with co-workers and patients
Strong sense of urgency, remain ‘cool calm and collective’ under pressure, prioritize workload
Exercise good judgment and discretion when dealing with confidential and sensitive information
Strong organizational, problem solving and time management skills
Ability to assess situations to determine the importance and make clear decisions which are timely
Proficiency in MS Office: Word, Excel, and Outlook


Education and Experience

Post-secondary education in administration, business or office management
2 - 4 years’ experience in an administrative and office setting environment
Experience in a medical clinic or healthcare environment considered an asset

Contact Information

For those interested in applying, please send your resume to:

shannon@createivf.com

Employer Profile

CReATe Fertility Centre
790 Bay Street, Suite 1100, Toronto, ON.

**Must be bilingual - English/French***

**Must be available to be scheduled Monday to Friday, Weekends and Holidays**