Job Description / Duties

***MUST HAVE HEALTHCARE/CLINIC EXPERIENCE***

***MUST HAVE EXPERIENCE WITH REGULATORY HEALTH CANADA***

The Quality Assurance Manager is responsible for overseeing all aspects of the quality management system as they pertain to the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers to quality assurance.

Undertake proactive leadership of advancing the patient experience by promoting patient- and family-centered care and ensuring alignment with strategic objectives. Risk management entails a proactive risk response that includes risk identification, assessment, evaluation, and mitigation and control strategies.

Duties and Responsibilities:

Develop, review, measure, monitor and analyze performance measures and indicators, and implement evidence-based change to improve indicator alignment with Quality Standards.

Document and create reports, briefing notes and presentations required for the delivery of an effective patient experience, organizational performance and risk management.

Develop and produce quarterly scorecard
Lead organizational strategic planning ensuring stakeholder engagement.

Manage on a day-to-day basis the physical and human resources as they align with the mission, vision, values and strategic direction of the organization.

Lead Quality Improvement initiatives to improve the patient experience, patient safety, organizational performance and mitigate risk.

Manage patient safety initiatives which include the incident review process, safety audits, policies and procedures; includes analyzing trends and implementing evidence-based approaches to improvement.

Develop and collect risk reduction and mitigation strategies based on results of incident reports, audits, and feedback.

Lead the incident reporting for patients, staff and visitors through the collection, investigation of events, analysis and trending of incident report data.

Lead stakeholder and patient engagement and ensure end to end management of feedback.

Responsible for the management of Corrective Action and Preventive Action (CAPA) investigations as well as Non-Conformance (NC) investigations and process activities.

Oversee the development, communication and education of relevant policies, processes and procedures; including the support development and planning of drills, and audits of such policies and procedures.

Ensure compliance across the organization to all relevant standards, legislations and regulatory agencies; including but not limited to:
Health & Safety, Accreditation Canada, Health Canada, CPSO – OPHIP, CPSO – IHF, AABB

In partnership with the HR Manager; promote an organizational culture of safety including foster joy at work.

Member of the Quality Assurance Committee, ensure planning and management.

Member of Leadership and Partners Committee.
Chair of the Patient Care Committee.

Qualifications / Required Skills

Skills and Behavior:

Excellent communication and interpersonal skills

Excellent time management skills and ability to multi-task and prioritize work, attention to detail

Proven ability to work both independently and as part of a team, maintain strong working relationships with co-workers

Strong sense of urgency, remain ‘cool calm and collective’ under pressure, prioritize workload

Exercise good judgment and discretion when dealing with confidential and sensitive information

Strong organizational, problem solving and time management skills
Ability to assess situations to determine the importance, urgency and risks, and make clear, timely decisions

Education and Experience:

College Diploma, University Degree or equivalent experience

Minimum 5 years' experience in quality improvement in a health care setting (knowledge of Six Sigma, Lean, Model of Improvement)

CReATe Fertility Centre is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Contact Information

To apply, please send resume to: jacqueline@createivf.com