Leadership and Management SIG
The Leadership and Management Special Interest Group (LMSIG), formally the Administrative Special Interest Group (ASIG) founded in 2006, was re-energized in 2024 with a renewed mission to empower professionals across Canada who drive the business, operational, and leadership functions within fertility care. IVF clinics and reproductive health centre leaders face intricate and evolving challenges in administration and management. The individuals who lead these efforts—whether in ownership, operations, finance, human resources, or executive roles – are instrumental in ensuring the delivery of high-quality, efficient and sustainable patient-centered care.
Strategic Priorities:
- Expand Membership and Strengthen Network: Build a dynamic, inclusive community that reflects the full spectrum of fertility care leadership—including physicians, administrators, and clinical leaders. Foster strategic partnerships that enhance collaboration and innovation across the sector.
- Foster Thought leadership: Deliver meaningful educational programming, conference sessions, and curated resources that elevate business acumen, leadership capability, and operational excellence in reproductive healthcare.
- Promote Ethical and Effective Business Practices: Advocate for the integration of strong business standards in fertility care that align with ethical frameworks, enhance operational efficiency, and improve patient outcomes.
Rebecca Robinson
Chair
Rebecca Robinson is the Business Operations Manager at Markham Fertility Centre (MFC), where she has been a dedicated team member since 2019. Rebecca completed studies in Medical OAice Administration at Centennial College and Health System Administration at Toronto Metropolitan University. She is currently studying Business Administration at McMaster University. Rebecca’s experience spans roles in medical administration, care coordination, patient navigation, and finance. In 2022, Rebecca took on the role of Business Operations Manager at Markham Fertility Centre. She works within the Leadership team on strategic planning, operational efficiency, and team development to enhance patient and employee experience. Rebecca is passionate about healthcare and is driven by the opportunity to support patients, champion innovation, and foster dynamic, inspired teams. She believes in the importance of building spaces where teams feel empowered, innovation is encouraged, and compassion is woven into every aspect of fertility care.
Kelly Di Rosa
Vice-Chair
My journey in the fertility clinic began in 2011, during my first interview Markham Fertility Centre, and I have been passionate about this field ever since. The patients have served over the years hold a special place in my heart, and I am proud to contribute to the exceptional care provided at MFC.
Throughout my years at MFC, I have had the privilege of training and mentoring new employees. One of the most rewarding aspects of my role has been fostering the next generation of professionals, guiding them in understanding how their work directly impacts the patient experience. This process of growth and development is incredibly fulfilling, and I take great pride in helping others realize their potential.
I have worked across various departments within the clinic, gaining a comprehensive understanding of the operations and challenges each team faces. This breadth of experience has shaped my approach to leadership and collaboration, ensuring that I maintain an objective and unbiased perspective, regardless of the department. Currently, as Clinical Manager, I am dedicated to fostering teamwork, enhancing communication, and ensuring that every department's role is valued equally within the larger vision of patient care.
On a personal note, I am a wife and mother of two boys, aged 15 and 11, who keep me on my toes. As they grow older, I find more time to focus on my professional passions, all while balancing family life. I am excited about the opportunity to bring my experience and commitment to leadership and management to the SIG, and I look forward to contributing to the continued success and growth of the community.
Dr. Akanksha Kulshreshtha, MD, MBA, BHSc, FRCSC
Secretary and Treasurer
Dr. Akanksha Kulshreshtha is currently a Fellow in the Gynaecologic Reproductive Endocrinology and Infertility program at the University of Toronto. She completed her undergraduate education in the Health Sciences program at McMaster University and her medical school training at the University of Toronto. She completed her Residency in Obstetrics and Gynaecology at the University of Toronto in 2023. Prior to her journey in medicine, Dr. Kulshreshtha obtained her MBA from McMaster University and pursued her CA/CPA designation as a Senior Associate in the Audit and Assurance Group at PricewaterhouseCoopers (PwC). She was also elected Vice President, Finance of the University of Toronto Medical Society. Dr. Kulshreshtha holds high regard about good business standards in the field of Medicine and hopes to strengthen industry practices. She currently serves as a Board Director of Ontario Medical Association Insurance and provides strategic direction and oversight of the operations. Dr. Kulshreshtha is passionate about women’s health advocacy. During the pandemic she worked with the South Asian COVID Task Force and the South Asian Health Network to provide culturally appropriate and comprehensive messaging on COVID-19 and vaccine hesitancy. Dr. Kulshreshtha aims reduce health related disparities and strengthen and empower women in the South Asian community.
Andrea Brough, BSc, MSc
Executive Member
Andrea Brough is a CFAS-certified clinical embryologist with 17 years of experience in the human IVF laboratory. She obtained her bachelor’s degree in microbiology and immunology from Western University in Ontario and her master’s degree in Clinical Embryology from the University of Leeds in the UK. Over the past 17 years, Andrea has played a key role in the growth of Markham Fertility Centre and its laboratory as the field of embryology and practice of assisted reproduction have evolved. Andrea serves as Markham's Laboratory Co-Director and is a lead member of the Quality Program, including the Accreditation Canada and Health Canada compliance teams. She passionately advocates for andrologists and embryologists as they navigate changing demands and technologies, while ensuring delivery of safe, high-quality patient care
Leeanne Logan, CAPM
Executive Member
Leeanne Logan is a respected healthcare leader recognized for combining operational excellence with a patient-centred approach to care. At Pollin Fertility, she works collaboratively with physicians, nurses, and administrative professionals to foster a culture grounded in compassion, integrity, and transparency, ensuring these values are reflected in every patient interaction.
With more than a decade of leadership experience, Leeanne has developed expertise in strategic planning, operational improvement, and change management within complex, highly regulated healthcare environments. She is passionate about building high-performing teams while implementing sustainable improvements that enhance both the patient and employee experience.
As the leader of Patient Experience initiatives at Pollin Fertility, Leeanne transforms patient feedback into meaningful strategies that improve access to care, streamline coordination, reduce wait times, and strengthen overall patient engagement. Leading the Pollin Ottawa clinic, she is committed to advocating for patients while empowering staff to actively participate in decision-making, creating a collaborative environment that continuously enhances the patient journey.
An empathetic and forward-thinking leader, Leeanne mentors and develops administrative teams through a culture of accountability, collaboration, psychological safety, and continuous improvement. Her inclusive leadership style has driven operational efficiencies while preserving the personalized, compassionate care that is fundamental to fertility treatment.
Dedicated to advancing exceptional patient care, Leeanne champions innovative processes, meaningful patient engagement, and empowered teams. Through her leadership, she helps Pollin Fertility fulfill its mission of delivering exceptional care, inspiring hope, and supporting individuals and families throughout their fertility journey.