Leadership and Management SIG

The Leadership and Management Special Interest Group became a formal part of the CFAS in September 2006. All IVF clinics and offices deal with business and administrative issues daily. The people hired to oversee these issues are skilled and knowledgeable in their respective fields whether it is accounting, human resources or clinic operations. The goals of the Leadership and Management SIG are to:

• Develop a solid network of business/administrative personnel through membership.
• Develop a business orientated “Needs Assessment” specific to our needs and interests.
• Develop educational “Long Distance Learning” opportunities relating to business and operational aspects.
• Develop good business standards for Canadian IVF programs.

We welcome anyone to our SIG and would love to have you join us, meet us and talk with us!

Danielle Dubois, BScN, BA, RN, MHS

Co-Chair

Danielle Dubois, RN, BScN, MHS is the Operations Director at the Ottawa Fertility Centre (OFC), and past CFAS NSIG chair. She has been working within the field of reproductive medicine since 2006, both in Edmonton and Ottawa. She has received numerous awards including Queens University Outstanding Achievement, SMART ART Community Outreach and Alberta Health Regional Reach Team Awards. Danielle obtained her bachelor’s from Queens, Masters from Athabasca, postgraduate certificate in Business Administration from York, and Lean Six Sigma White Belt through the joint ASRM CFAS 2024 leadership event. While her expertise includes fertility nursing, clinical research, and IPAC, she now focuses most of her time with strategic prioritization, risk and quality management, process improvement, and mentoring the other clinic managers. Danielle was on the working committee for the ASRM CFAS Nursing Competency Framework and consulted as an Accreditation Canada surveyor. She sits on Fertile Future’s board of directors and maintains affiliations with CNO and RNAO.

 

Rebecca Robinson

Co-Chair

My passion for healthcare began as a teenager when I volunteered at my local hospital. It was the human connection between providers and patients that captivated me, alongside the innovative science of medicine. This early experience inspired me to pursue a career in medical office administration, beginning with Centennial College's Medical Office Administration program.

While working in this field, I observed the challenges patients face in navigating healthcare systems. This led me to further my education in patient navigation, which I applied in my role as a Patient Care Coordinator, supporting seniors and individuals with mental health concerns. In 2019, I joined Markham Fertility Clinic as a Patient Financial Navigator, where I was introduced to the world of fertility medicine—a field I have since become deeply passionate about.

Throughout my tenure at Markham Fertility Centre, I have held various positions, including Financial Coordinator, Patient Coordinator, and Administrative Lead. Currently, as the Business Operations Manager, I leverage lean business principles to enhance both patient and employee satisfaction, focusing on quality improvement across human resources, business operations, and clinic development. In my role, I collaborate closely with the Leadership team to create impactful strategies that drive continuous growth and innovation.

I am deeply motivated by the resilience and strength of our patients, and this fuels our team's dedication to learning, evolving, and delivering the highest standard of care. I am honored to be part of a community that plays a key role in the advancement of reproductive medicine, helping individuals and families build their futures.

Outside of my professional life, I am committed to my family—my teenage daughters and partner—and I have a strong personal interest in fitness, food, and lifelong learning, all of which I believe are essential to maintaining a balanced and healthy life. I am also furthering my education by pursuing a Business Administration program at McMaster University to continue expanding my skills in leadership and organizational growth.

Dr. Akanksha Kulshreshtha, MD, MBA, BHSc, FRCSC

Secretary and Treasurer

Dr. Akanksha Kulshreshtha is currently a Fellow in the Gynaecologic Reproductive Endocrinology and Infertility program at the University of Toronto. She completed her undergraduate education in the Health Sciences program at McMaster University and her medical school training at the University of Toronto. She completed her Residency in Obstetrics and Gynaecology at the University of Toronto in 2023. Prior to her journey in medicine, Dr. Kulshreshtha obtained her MBA from McMaster University and pursued her CA/CPA designation as a Senior Associate in the Audit and Assurance Group at PricewaterhouseCoopers (PwC). She was also elected Vice President, Finance of the University of Toronto Medical Society. Dr. Kulshreshtha holds high regard about good business standards in the field of Medicine and hopes to strengthen industry practices. She currently serves as a Board Director of Ontario Medical Association Insurance and provides strategic direction and oversight of the operations. Dr. Kulshreshtha is passionate about women’s health advocacy. During the pandemic she worked with the South Asian COVID Task Force and the South Asian Health Network to provide culturally appropriate and comprehensive messaging on COVID-19 and vaccine hesitancy. Dr. Kulshreshtha aims reduce healthrelated disparities and strengthen and empower women in the South Asian community.

Kelly Di Rosa

Executive Member

My journey in the fertility clinic began in 2011, during my first interview Markham Fertility Centre, and I have been passionate about this field ever since. The patients  have served over the years hold a special place in my heart, and I am proud to contribute to the exceptional care provided at MFC.