Job Description / Duties

***MUST HAVE***

1. Healthcare or Medical Clinic experience

2. Accounting/Bookkeeping experience


• Ensure staff practice in accordance with professional standards as set by a variety of professional colleges, associations and legislative bodies that govern the multidisciplinary health care professionals practicing at CReATe.
• Promote and maintain positive relationships with community partners and satellite clinics
• Coordinate communication with building management to ensure policies and procedures are followed
• Manage the recruitment process: job postings, interviews, reference checks, hiring, onboarding
• Maintain Employment Standards Act and Accreditation Canada standards in the clinic
• Credentials: ensure professional staff maintain ACLS/BCLS as required, and certification with self regulating Professional organizations (CPSO/CNO)
• Under the guidance of the Medical Director/Owner, evaluate ongoing educational opportunities for staff (seminars, conferences, registration, accommodations/travel, receipts/expense file)
• Promote, develop and implement practices of well being and safety for patients and staff
• Work with the Quality Manager to develop and evaluate ongoing staff training and service education opportunities
• Manage and resolve patient complaints or concerns, contributing to client satisfaction or safety – Investigate, report on and provide feedback and suggestions for improvement and share with the staff
• Work closely with the IT Director to maintain telephone, computer and IT systems
• Accounting/Bookkeeping: Cash dispursements, receivables, journal entries, bank statements, monthly reconciliations
• Administer and manage payroll using ADP
• Order office and clinic supplies and medications

Qualifications / Required Skills

Skills and Behaviour

• Excellent communication and interpersonal skills
• Proven ability to work both independently and as part of a cross functional team, maintain strong working relationships with co-workers, patients and vendors
• Exercise good judgment and discretion when dealing with confidential and sensitive information
• Excellent time management skills and ability to multi-task and prioritize workload, attention to detail
• Strong sense of urgency, remain ‘cool calm and collective’ under pressure, ability to problem solve
• Ability to assess situations to determine importance, urgency, and risks, and make clear decisions in a timely manner
• Accuracy, attention to detail, aptitude for numbers
• Proficiency in MS Office: Word, Excel, Outlook, GlobalMed, eIVF, Quickbooks


Education and Experience

• Diploma in Business Administration or Medical Office Administration
• Minimum 3 years' experience in Clinic Manager role
• Minimum 1 year experience administering Accounting, Bookkeeping and Payroll duties
• Experience in Healthcare or Medical clinic setting
• Knowledge of OHIP Billing considered an asset

Contact Information

Please send your resume to: shannon@createivf.com

Employer Profile

CReATe West Fertility
56 Aberfoyle Crescent, Suite 100, Etobicoke, ON.

We are looking for a Clinic Manager to oversee the day-to-day management and operations of all aspects of the clinic and to promote a positive, healthy and therapeutic environment for the delivery of safe client/patient services.