Job Description / Duties

•Develop, review, measure, monitor and analyze performance measures and indicators, and implement evidence-based change to improve indicator alignment with Quality Standards

•Document and create reports, briefing notes and presentations required for the delivery of an effective patient experience, organizational performance, and risk management.

•Develop and produce quarterly scorecard

•Lead organizational strategic planning ensuring stakeholder engagement

•Manage on a day-to-day basis the physical and human resources as they align with the mission, vision, values, and strategic direction of the organization

• Lead Quality Improvement initiatives to improve the patient experience, patient safety, organizational performance and mitigate risk

•Manage patient safety initiatives which include the incident review process, safety audits, policies and procedures; includes analyzing trends and implementing evidence-based approaches to improvement

•Develop and collect risk reduction and mitigation strategies based on results of incident reports, audits, and feedback

•Lead the incident reporting for patients, staff and visitors through the collection, investigation of events, analysis, and trending of incident report data

•Lead stakeholder and patient engagement and ensure end to end management of feedback

•Responsible for the management of Corrective Action and Preventive Action (CAPA) investigations as well as Non-Conformance (NC) investigations and process activities

•Oversee the development, communication and education of relevant policies, processes, and procedures, including the support development and planning of drills, and audits of such policies and procedures

•Ensure compliance across the organization to all relevant standards, legislations, and regulatory agencies; including but not limited to:

o Health & Safety
o Accreditation Canada
o Health Canada
o CPSO – OPHIP
o CPSO – IHF
o AABB

•In partnership with the HR Manager, promote an organizational culture of safety including foster joy at work

•Member of the Quality Assurance Committee, ensure planning and management

•Member of Leadership and Partners Committee

•Chair of the Patient Care Committee

Qualifications / Required Skills

● A minimum of 5 years of experience in quality improvement in a health care setting (knowledge of Six Sigma, Lean, Model of Improvement)

Additional Information

The Quality Assurance Manager is responsible for overseeing all aspects of the quality management system as they pertain to the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers to quality assurance.

Undertake proactive leadership of advancing the patient experience by promoting patient- and family-centered care and ensuring alignment with strategic objectives. Risk management entails a proactive risk response that includes risk identification, assessment, evaluation, and mitigation and control strategies.

Contact Information

Please send your resume to: jacqueline@createivf.com