Job Description / Duties

Job Purpose
To ensure operating efficiency of the International Program and Concierge Services and to support the work of the Managing Director. To provide excellent customer service for Intended Parents by identifying and exceeding their expectations for quality health care service.

Duties and Responsibilities
• Coordinate communication between our Managing Director and Medical Staff
• Schedule meetings and coordinate calls between Intended Parents and Managing Director
• Assist with calendar and synchronization between different time zones
• Provide Referrals to our third-party program and to different agencies on behalf of our Managing Director
• Assist and be in constant communication with Case Coordinators and our Intended Parents, to provide the best support.
• Follow up and update CRM system with resolution on cases accordingly after video calls consultations on a weekly basis
• Assist with coordination of Conferences including booking flights, trains and hotels as needed. This also includes providing information prior to conferences to different organizations and helping with organizing conference materials
• General emails to our Intended Parents to follow up after conference’s registration
• Handle office interactions with Intended Parents. This includes greeting and directing, answering phone inquiries, and handling requests or concerns
• Billing and payments according to Intended Parent’s program selection while handling sensitive and confidential information for credit card payments
• Arrange Airport pick up transportation for our International Patients arriving to the clinic
• Writing SOP, creating flow charts, providing monthly reports to our Managing Director
• Process expenses on a monthly basis
• Perform other duties and responsibilities as required

Skills and Behaviours
Excellent communication and interpersonal skills: clear, concise, professional, active listening, friendliness, helpful, respect, empathy
Excellent time management skills and ability to multi-task and prioritize work, attention to detail
Proven ability to work both independently and as part of a team, maintain strong working relationships with co-workers and intended parents
Strong sense of urgency, remain ‘cool calm and collective’ under pressure, prioritize workload.
Exercise good judgment and discretion when dealing with confidential and sensitive information.
Strong organizational, problem solving and time management skills.
Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Proficiency in MS Office: Word, Excel and Outlook.

Qualifications / Required Skills

RPN / RN.
Post-secondary education in administration, business or office management is an asset.
2-4 years’ experience in an administrative / clinical, medical field office environment.
French language speaking would be an asset.

Additional Information

Attendees must undergo our Screening Process upon arrival.
We adhere to Public Health Guidelines regarding the use of PPE.
Double Vaccinated Applicants are most welcome to apply.

Salary: Will be competitive, to be determined.

Contact Information

Nurse Manager, Samantha Gunning
sam@createivf.com

Employer Profile

CReATe stands for Canadian Reproductive Assisted Technology. Proudly headquartered in Toronto, Ontario, we are internationally renowned for our specialized fertility services and ground-breaking research.

We are committed to provide personalized, comprehensive, cutting-edge care for every fertility journey. You can rely on our experienced team, our state-of-the-art laboratory facilities, and our pioneering research scientists to give you the best options for creating your family. We are in this together!!!